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At SMART AURORA, we’re committed to delivering your tech gadgets quickly, securely, and with full transparency. Below is everything you need to know about our shipping process and return policy.

📦 Shipping Information

1. Processing Time

Orders are typically processed within 1 business day. You’ll receive a confirmation email with tracking details once your order ships.

2. Shipping Times

We offer fast and reliable shipping both across the United States and internationally, with fulfillment from multiple countries based on product availability.

🚚 Local Shipping

• From USA to USA: Estimated delivery in 2~5 business days

• From other local warehouses to the same country: Estimated delivery in 3~7 business days

✈️ International Shipping

• From China to worldwide: Estimated delivery in 5~12 business days

If the product page doesn’t specify the shipping country, the item will ship from China by default.

Note: Delivery times may vary depending on the destination, customs clearance, holidays, and couriers

3. Tracking Your Order

A tracking number will be provided via email once your order is dispatched. You can track your shipment on our website or through the carrier's portal.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method. We occasionally offer free shipping promotions—be sure to subscribe to our newsletter!

🔁 Return & Refund Policy

Your satisfaction matters to us. If something isn’t right, we offer a 14-day return window from the day you receive your item.

✅ Return Conditions:

• Item must be unused and in original packaging

• All accessories and manuals must be included

• Items must not be sale/clearance or personal care products (for hygiene reasons)

💰 Refund Process:

• Once we receive and inspect your return, we’ll notify you of approval

• Refunds will be processed to your original payment method

• Processing times may vary depending on your payment provider

🚚 Return Shipping:

• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect

• We recommend using a trackable shipping method

🛠️ Damaged or Incorrect Items:

If your item arrives damaged or incorrect, contact us within 7 days of delivery and we’ll make it right—either through a replacement or full refund

🔄 How to Initiate a Return

All returns are subject to our 🚚 Return & Refund Policy.

To initiate a return, please go to the Orders page in your My Account section and click “Request a Return” next to the item — within the allowed return period.

Returned items must be unused, undamaged, and in their original packaging.

For additional support, feel free to contact us at: 

📧 Support@SmartAurora.IO